Took a mattress topper to be cleaned, there was nothing wrong with it, we just decided to have it cleaned. We received it back and the smell was horrendous. They agreed to re-clean it and a week later we received it back and it still smells really bad. They explained it was the thickest topper they have ever come across and that they would never clean one like this again - it came across as if it was my fault! The owner said that it will smell whatever! It didn't before and it hasn't when we have had it cleaned before. So a very expensive lesson learnt! Do not use the dolly tub! Very poor service and very bad attitude. A very expensive topper ruined.

Having been for a walk in the rain we thought we would pop into a traditional pub in West Malling for a drink and some food. The five pointed star popped to mind. We were expecting just good basic pub food.... What we got.... I ordered a sausage and bacon baguette, which arrived as a sausage baguette, when I pointed this out to the kitchen staff/cook/waiter he said ok and duly disappeared - only to return with the same thing saying "I don't know what you want me to do mate, it is written here as a sausage baguette!" I pointed out that I had ordered a sausage and bacon baguette and had been charged £1 extra. Off he went, then the bar lady came and said "Sorry darlin, I fought you ordered a jumbo! Gonna ave to charge ya an extra 80p!" So with the idea of not turning this into an argument about poor service I paid. The baguette turned up with barely one piece of bacon in it, the sausage was cheap and nasty, the bacon poor quality also, my girlfriend had a BLT which she said was greasy. The final straw was the hair in our food - Guess what at this point we left!! - DON'T DO IT - there are loads of places in West Malling that have good food and great staff this is not one of them!