Alex-1082
Member since Nov 2024
Newton Electrical Contractors
Harrogate | Electricians
21 Apr 2026
Tore plaster off my wall before checking the light switch
1
He came to estimate the cost of fixing the lights in my dining room.
His fault-finding led to him cutting 1m2 of plaster off my wall before checking whether the light switch was broken.
He stated that some prior workers must have severed a cable and that he would need to cut of the plasterboard to locate the wire to see if it could be rejoined.
Having found nothing he then checked the light switch and realised that was issue.
No apologies given, no responsibility taken.
His fault-finding led to him cutting 1m2 of plaster off my wall before checking whether the light switch was broken.
He stated that some prior workers must have severed a cable and that he would need to cut of the plasterboard to locate the wire to see if it could be rejoined.
Having found nothing he then checked the light switch and realised that was issue.
No apologies given, no responsibility taken.
Business Response
21 May 2026
Dear Alex, thank you for your review. We believe it is unjustified based on the events discussed on site. Our engineer attended to provide quotations, explained all work clearly, and advised that an EICR was not required. He followed a correct and safe fault‑finding process after your plasterer damaged and taped over a cable. All chasing and investigation were carried out with your permission as you guided him on the cable’s possible location. He remained calm and professional throughout, explained each step, and ensured your lights were left working before leaving. Your ratings for quality, reliability, and communication do not reflect the service provided. We have maintained a five‑star customer satisfaction record for over 20 years, and we feel your review does not fairly represent the work carried out or our long‑standing reputation.
Dear Alex, thank you for your review. We believe it is unjustified based on the events discussed on site. Our engineer attended to provide quotations, explained all work clearly, and advised that an EICR was not required. He followed a correct and safe fault‑finding process after your plasterer damaged and taped over a cable. All chasing and investigation were carried out with your permission as you guided him on the cable’s possible location. He remained calm and professional throughout, explained each step, and ensured your lights were left working before leaving. Your ratings for quality, reliability, and communication do not reflect the service provided. We have maintained a five‑star customer satisfaction record for over 20 years, and we feel your review does not fairly represent the work carried out or our long‑standing reputation.
Tanking UK
Bradford | Concrete Repairs
11 Nov 2024
Great work, no complaints
5
High quality of work undertaken in a speedy fashion, repairing a failed tanking solution done by someone else.
Kept me up to date with what was being done and why, answered any questions I had.
Good value for the works done and I'm confident that the repair works for my basement will last for years to come.
Kept me up to date with what was being done and why, answered any questions I had.
Good value for the works done and I'm confident that the repair works for my basement will last for years to come.
Dear Alex, thank you for your review. We believe it is unjustified based on the events discussed on site. Our engineer attended to provide quotations, explained all work clearly, and advised that an EICR was not required. He followed a correct and safe fault‑finding process after your plasterer damaged and taped over a cable. All chasing and investigation were carried out with your permission as you guided him on the cable’s possible location. He remained calm and professional throughout, explained each step, and ensured your lights were left working before leaving. Your ratings for quality, reliability, and communication do not reflect the service provided. We have maintained a five‑star customer satisfaction record for over 20 years, and we feel your review does not fairly represent the work carried out or our long‑standing reputation.