Customer requirements not listened to, poor communication between staff. Avoid if needing anything but basic framing. Manager dismissive and condescending.

Visited the shop to discuss getting an old map framed as a gift.
One of the floor staff took time to go through my requirements.
As the piece being framed was quite old and hard to replace i was enquiring about UV protection to prevent fading. I left my email address so that i could be contacted with a quote for the two options we discussed. I was also asked to leave a deposit and was told i could have this refunded if we didn't go ahead so this seemed reasonable.
After two weeks i still hadn't received any message so i visited the shop. I was informed they had gone ahead with the order. I asked them to cancel it and they agreed and i was asked to return in a week to collect my map and refund.
Returning the following week instead of getting my map back and a refund they have completed the order anyway.