I booked an NAC repair for my Caple oven, and the engineer assigned was Donovan Webley from AllElectrix. He recommended replacing the light bulb and I paid him £85, confirming he would return later to replace it.

Later, Donovan messaged me saying that if he ordered the bulb, there would be a 23% markup, but if I ordered it myself, he would return to replace it. I ordered the bulb as requested and messaged him several times, but despite my efforts, he did not respond to my calls or messages.

After no response, I escalated to NAC customer service. The engineer finally replied and promised to visit on Saturday, November 16th, between 11am and 1pm. I rearranged my plans, but no one showed up. Since then, I've received no further communication.

Overall, this has been a frustrating and time-wasting experience. I received no service or resolution, and I won't be using this service again.

I had booked an NAC repair for my Caple Oven. The engineer assigned the job was Donovan Webley from AllElectrix. He suggested that the light bulb needs replacing. I paid him £85 and confirmed with him that he would come later to replace the bulb.

Later, he messaged that if he ordered the bulb there would be a 23% mark up whereas if I ordered it he would come and replace it. After that, I messaged him many times to show him the bulb I ordered and also messaged and called to ask him to come and replace the bulb. He didn't reply. Eventually I followed up through the NAC customer service after which the engineer replied and said he would visit on Saturday 16th Nov between 11am and 1pm. I was waiting (and had also changed my plans for this visit) however no one turned up. Now again there are no responses to my messages.

So overall my time was wasted and I got no benefit out of this. Terrible experience. Won't be using again.