Sofology

WARNING:AVOID THIS BRAND. Upon purchasing my (very expensive) sofa, I was assured in store that I would have no trouble with my sofa, and that an in-store colleague had bought the very same one himself (likely a load of rubbish considering the poor quality of the sofa). I have had this sofa Barely 12 months and both my sofas have become unusable, totally flat and ache to sit on for short periods. Numerous calls to sofology later and still no chance of a repair in sight, just keep getting palmed off with "repair parts take a few weeks to make"; it has been 3 whole months. Ofcourse the company prevent you from accessing a complaints department. I am currently pursuing this with BBC's Watchdog and taking legal action. Do not even consider buy from this atrocious company, save yourself a couple of grand and buy a beanbag from Home Bargains.

Stated narrow street for delivery. Couldn’t get up here in large lorry. Wanted redelivery payment for small van which we refused to pay. Said they’d arrange a small van...turned up in large lorry which couldn’t get up street last time. Awful saggy seats. Complained and was sent automated email on how to plump up cushions!!! Insulted. Creased on base where not pulled tight enough. Looks 20 years old, saggy and out of shape after 2 days of use. Finally agreed to send out technicians in 3 weeks!!! Awaiting their findings. Awful quality, awful delivery, awful customer services. Will never buy from here again and do not recommend. Wish I could score them zero!!

Used this company they have very poor customer service not interested in your problems, I was left on the phone for over 40 mins And then they put the phone down while I was waiting.
Would not recommend them they use
poor quality fillings on their upholstery.