Ikea

Worst ever service!

Bought furniture from Ikea in Reading and when I got it home I discovered the label was wrong in the box and had the wrong colour of furniture inside! I took the 45-minute journey to exchange. When I arrived back home the replacement item was faulty as it had the holes drilled in the wrong place!

After haggling with customer services they agreed to deliver an exchange and remove the faulty item! The day before the delivery date I called as I did not receive a deliver slot! Only to be told the delivery had been cancelled.

After an hour on the phone, I got no joy! No one seemed to know what was going on and then to make matters worse they offered me a separate collection and delivery date for another week's time!

After being stressed all day I had a phone call from the delivery team with a slot for the next day, the original slot! Apparently the item had never been cancelled and the person at customer services got it wrong!

Very worst service, wrong product delivered, Customercare service very worst, don't waste your money, 😡😡😡

Parking absolute joke. Customers are directed to the top level of the multi level car park where there is no available parking then you queue for an hour to get out.
Avoid this store like the plague.

Fantastic store with helpful friendly staff. Sure there are some issues with the car park but at least you can get a space.
It really is just a first world problem that you may have to sit comfortably for a bit in your car. The end of the access road is shared from the roundabout by a big Sainsbury's so, on a Sunday with reduced trading hours there is a bit of a backlog to get out in the afternoon, just plan to go another day.

As far as Ikea goes it is clean bright well stocked and a credit to the team.

Very rude door staff, literally ordering people around were disrespectful to my partner telling her to get out of the queue because apparently 2 people cannot queue together when she immediately left the queue and waited for me to come out the two men on the door walk straight up to her and told her to wait out side in the cold while I queued . Disgusting behaviour from these men. I wouldn’t mind except for the lady in front of us was fine to queue with her 3 children but that apparently is fine. Naturally I left the queue and on a matter of principle returned my shopping. I’m not giving my business to such a shop.