Bayfields Opticians

Outstanding service and excellent time keeping. Cannot do enough to ensure customer satisfaction.

This Opticians used to provide an excellent service undre the name of Norman. Some years ago, on his retirement, Bayfields took it over. I assumed the high standard of service I had taken for grantred would continue. How wrong I was. The appointment I made and kept involved me sitting around for twenty minutes with no explanation or apology. At this point I left and sought a new optician. Three years on and I thought I would give them a second chance. Again I kept the mutually agreed apointment. Their contemptuous treatment of customers had not changed and again it was assumed that I would wait around at their behest. Good manners dictate that when a formal appointment is made and confirmed it should be kept. Of course things can happen to disrupt plans but this involves an appology at least and not the assumption that everyone else is there simply to wait at your convenience with no idea as to when they might deign to see them.