Timpson

I’ve just cut keys for my house today at the Timpsons in ramsgate and it’s been a terrible one for me..last week my partner went there to cut keys and they didn’t work so I thought maybe I should try myself. I went again today, with the master key and did another spare and they didn’t work out..meaning I spent money today plus my partner’s and they didn’t work..£22 gone for nothing.. This isn’t fair and people always said Timpsons were good but why do I get to have this experience? Really terrible

We took a band new Citizen watch in to the Ramsgate shop to have 3 links taken out of the bracelet.
The man there did the most dreadful job and when we pointed out that the links were bent he tryed to re do it. As it was obvious he was making a hash of it he said he would take it to a nearby jewlery shop to see if they could do it. My daughter in law followed him to the jewlery shop and heard him say that we had bought it in to him as it was and wanted him to repair it. She told the jewler that was not true and the jewler said he would not touch it.
We deiced it would be better to take it back to the shop we bought it from and that he should pay any cost involved, he agreed to this.
We got the bracelet repaired and he paid the cost.
I wrote to Timpson's head office and wall called by someone who was very polite and appologetic.
They then sent me £25 worth of Timpson vouchers.
I won't be using them in the Ramsgate shop.
I would never use Timpsons for anything other than keys and shoe repairs.