Onecom Ltd

I would like to give no stars but that isn’t an option.

Please, please do not join Onecom! Don’t believe these reviews. They do not care about you, they are rude, aggressive, unhelpful, they lie. You’ll be stuck between them and the network provider when you need help as each party says it’s down to the other.

The stress they have caused me since joining them in May 2023 is unbelievable. No one responds to you, you are constantly chasing them for answers. which usually comes across as them sitting on their high horse, not caring, knowing there right and can’t be wrong.

I’m sure they’ve breached some kind of data protection law, as every time I ring complaints (which is a lot) everyone knows my name before I even tell them??

They have breached terms in my contract and they won’t terminate the contract unless I pay the exit fee!

Please, please do not make the same mistake as I did!

Just had a new cloud system installed. The two engineers were very good with us, changed a lot of the programming and always happy to help. We have gone from 3CX desktop to a new cloud called eve still using desktop, the new platform has a really good dashboard that is a lot easier to see who is on the phone and call handling is very simple. Hassle free change over. Thanks team

Recently moved my services and system over to IP Office Ltd - Had some issues trying to get my ISDN 30 from Dass to ISDN 30e. IP Office were quick to find an alternative solution, and now I have my lines coming through SIP. Avaya system is brilliant and has incredible functionality compared to my old Toshiba. Very pleased with how everything has been managed. Would highly recommend.

Recently purchased a new Hosted telephone system. It has been great, I now have my phone at my desk and on my mobile. Dealt with the sales manager who was very knowledgeable, and the customer care team have been very attentive.