H Samuel

I had a wonderful experience with H Samuel, Nuneaton and would recommend it.
I bought an engagement ring which after sizing trouble, was hoping would be 3rd time lucky which it was. After 4 weeks of me getting the ring back which was just outside the 30 day protection, one of the diamonds fell out. I was devastated. I took it back to H Samuel and they were lovely. They organised for the ring to be repaired.
4 weeks after receiving the repaired ring, another of the diamonds fell out. Again, devastated, I apprehensively took it back as I lost confidence in the ring and thought I would have to plead my case as it was just outside 30 days after I had received it back.
When I went into the Nuneaton shop, they were so helpful. They totally understood why I wanted to change it. They even offered me a discount off any excess cost. I now have a new ring and because of the service I received, I couldn't be happier with it! Great customer service and would definitely recommend them.