I called Steve on a Friday morning with an urgent request for a property I own but don't live in. He agreed to meet me that very same night when I could get to Kendal after work. The boiler was completely knackered (rotten and leaking) and needed replacing. The sale of the property depended on the boiler being replaced so because of the urgent nature of the work Steve kept in touch will be over the weekend to arrange ordering a new boiler. On the Monday he rearranged jobs to rip the old boiler out and by the end of Tuesday the new boiler was in. I have never had such friendly service from someone who genuinely wanted to help out in a really stressful situation. If you live in the Kendal area please use Steve as you will not be disappointed with both the service and quality of work.