SarahF-436
Member since May 2019
J B Kind Doors
Swadlincote | Door Suppliers
Bad workmanship and lack of customer care.
1
We bought 2 JB Kind doors 3 years ago which we were very pleased with, so although there were cheaper doors out there, we spent £400 thinking we were getting the quality and because of this we didn't unwrap the doors to check them before they were fitted.
One wasn't too bad but the other the veneer around the glass is badly fitted and the grain in sections is black in colour. This wouldn't be a problem if I was painting the door, but then I wouldn't have got an oak veneer.
Doorsuperstore couldn't be more helpful but KB Kinds response was far from apologetic.
We have just purchased another six doors from else where for a lot less money and the quality is brilliant in comparison.
A company to avoid, but if you do use them check the doors before your carpenter fits them.
03 Mar 2020
We are sorry to hear that you are dissatisfied with your doors and that the quality was not as expected. We pride ourselves in supplying not only premium quality products but also excellent customer service, and are therefore disappointed that on this occasion, your expectations have not been met. As we explained through your supplier, if the doors had not been fitted and therefore deemed fit for purpose, we would have been able to offer a replacement. A further discount has been also been offered as a gesture of goodwill. Please do not hesitate to contact us directly should you wish to discuss this further.
03 Mar 2020
We are sorry to hear that you are dissatisfied with your doors and that the quality was not as expected. We pride ourselves in supplying not only premium quality products but also excellent customer service, and are therefore disappointed that on this occasion, your expectations have not been met. As we explained through your supplier, if the doors had not been fitted and therefore deemed fit for purpose, we would have been able to offer a replacement. A further discount has been also been offered as a gesture of goodwill. Please do not hesitate to contact us directly should you wish to discuss this further.
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Taylor Rose MW
London | Solicitors
We would not hesitate to recommend Taylor Rose
5
Liz Bamigboye was excellent. She always responded promptly and sorted out any problems the purchasers solicitor had.
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