RonJ-12
Member since Jul 2018
G. Clelland Driveways
Dunfermline | Paving and Driveways
Excellent Job As Usual
5
Gary's team have justcomplted patio and drive works for us in Dunfermline, despite terrible weather they never stopped. All polite and very nice guys.
Quality of the job is as good as expected from experienced tradesmen.
Cancel Update
1000 characters limit
Domesticare Ltd
Dunfermline | Vacuum Cleaners Repairs and Parts
3 Home Appointments - All No Show
1
Received call to offer a discount service on our Dyson vacuum. Arranged date #1 (no show, I had to phone them!), they thought they had called all clients re vehicle accident; #2 date made, no show, I phoned them again (no van available?); #3 made, no show. I phoned them, Engineer had gone to wrong address, but had phoned us but no answer (because the phone didn't ring!!). Offered another appointment, but no thanks after wasting 3 half days waiting in.
30 Jul 2018
Thank you for taking the time to leave a review. We are extremely sorry about your experience and can confirm the engineer had called your landline this morning (his call records has been checked) however there is no excuse for the other appointments missed and I apologise on behalf of the company. Should you decide to use ourselves again we would be happy to offer a discounted service by way of apology. Again thank you for your honest review all of your points will be looked into internally and will prove helpful to improving our service. Thank you for Domesticare ltd
30 Jul 2018
Thank you for taking the time to leave a review. We are extremely sorry about your experience and can confirm the engineer had called your landline this morning (his call records has been checked) however there is no excuse for the other appointments missed and I apologise on behalf of the company. Should you decide to use ourselves again we would be happy to offer a discounted service by way of apology. Again thank you for your honest review all of your points will be looked into internally and will prove helpful to improving our service. Thank you for Domesticare ltd
Cancel Update
1000 characters limit