RobbieW-8
Member since Feb 2017
Tony Brooks Northampton Ltd
Northampton | Garage Services
very reliable
5
Consistently reliable and good value service. We buy our card here and have all our work done. Wouldn't go anywhere else.
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Zone Beauty Studio
Northampton | Beauty Salons
unhelpful
1
We bought a voucher for mum (£55) and she was unable to use it by expiry. We asked if they would still honour it and that said no. They were polite but clear that they see no reason to to show consideration.
I would advise against ever buying a voucher from them as cash never runs out but there is a very definite time limit on their customer service.
14 Feb 2017
We thank you for your review and it is unfortunate , we leave a reviews because things did not go as expected. Every organisation has policies & procedures. We set codes in the system and when they expire, they can not be generated again. For instance, You buy a ticket for a flight, a month later after flight , you contact the airline that you want to take the flight now. Would you let you sit on the plane! The voucher has 6 month expiry, we write an expiry date and expect the voucher to be used with in that time scale, and we also allow the vouchers to be used more than once. We even extend the time if notified before the expiry, however if we are not contacted before expiry or voucher is not used either then the fault lie with you not with us. Surely money never runs out, however the value of a voucher given with love , care and devotion can not be beaten! we thank you for the kind comment about being polite , sadly could not get more stars for being polite!!
14 Feb 2017
We thank you for your review and it is unfortunate , we leave a reviews because things did not go as expected. Every organisation has policies & procedures. We set codes in the system and when they expire, they can not be generated again. For instance, You buy a ticket for a flight, a month later after flight , you contact the airline that you want to take the flight now. Would you let you sit on the plane! The voucher has 6 month expiry, we write an expiry date and expect the voucher to be used with in that time scale, and we also allow the vouchers to be used more than once. We even extend the time if notified before the expiry, however if we are not contacted before expiry or voucher is not used either then the fault lie with you not with us. Surely money never runs out, however the value of a voucher given with love , care and devotion can not be beaten! we thank you for the kind comment about being polite , sadly could not get more stars for being polite!!
23 Apr 2017
Seriously you're annoyed because they wouldn't redeem a voucher that had expired??
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