NunoJ-2
Member since Sep 2021
Leak Tracers Direct
London | Home, Buildings and Contents Insurance
Rude Staff
1
Having a leak is obviously nerve wrecking. Leak Tracers Direct approach to this is to call you and antagonise you:

* Call you by the wrong name, not apologise

* Proceed to blame you for "filling their form wrong"

* When you apologise for it, they correct you and say "that's not it" and how you really are to blame "but that's ok"

* They proceed to brag about getting 15 inquiries an hour (and how little they care about your business)


Extremely rude people, I told them I did not wish to work with them under no circunstance. At least this they seemed to be understanding about.

Yet another London, overpriced, rude, agency.
09 Sep 2021
Dear Mr Nuno. You completed a webform enquiring about our service where the information you provided was limited and very sketchy (you did not even provide your full name). Our surveyor called you immediately to assist and explained that we would first need to understand your problem and do a triage based on the information provided. We needed to diagnose whether you night have a central heating leak or a mains leak - when we understand the symptons we are able to brief our technicians and ensure they carry all the right equipment to the leak detection survey. You seemed unwilling to engage and kept asking if we would help. It is impossible to help someone when we don't understand what their problem is. We genuinely wish you the very best and hope you get the help you require.
09 Sep 2021
Dear Mr Nuno. You completed a webform enquiring about our service where the information you provided was limited and very sketchy (you did not even provide your full name). Our surveyor called you immediately to assist and explained that we would first need to understand your problem and do a triage based on the information provided. We needed to diagnose whether you night have a central heating leak or a mains leak - when we understand the symptons we are able to brief our technicians and ensure they carry all the right equipment to the leak detection survey. You seemed unwilling to engage and kept asking if we would help. It is impossible to help someone when we don't understand what their problem is. We genuinely wish you the very best and hope you get the help you require.
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