JulieP-50
Member since Jun 2006
Hertz Rent-a-Car
Truro | Self Drive Car Hire
Charged for damage we didn’t do!
1
Picked up car from here and member of staff was too busy to do the condition check. On examining the car we found a dink on the door so went back in and told him. ‘Just mark it on the condition report in the glove box’ he said.
On return same member of staff took the keys back but did not do the condition report again!
Three months later we get a bill for the damage that they are insisting we pay.
BE WARNED, CHECK THE VEHICLE THOROUGHLY BEFORE AND AFTER AND MAKE SURE IT IS EXAMINED BY A MEMBER IF STAFF AND SIGNED OFF.
You would think the staff member involved would do the decent thing and admit his error.
thanks for reading.
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