JasonR-1266
Member since Aug 2021
Stan's Pals Pet Deli
Swadlincote | Dog and Cat Grooming
Awful customer service
1
I called in to see if they sold reptile food like morio worms, crickets and locusts.

I saw they had some morio worms but I wasn't going to be ripped they had the audacity to try to charge me £2.90 for 1 container of them everywhere else only charge £2.
I asked if they could reduce the price if I bought several of them. They completely ignored me kepted waiting then I ran out of patience .
What customer service I had was very poor and so slow I left the shop in annoying mood.

Very disappointed as a potential new customer.

Avoid this place if I was you
19 Aug 2021
Hi Jason - if you take a look at our google reviews you will know this is not most people's experience of our shop. If you could give me a ring I would appreciate hearing more about your visit. Our customer service levels are usually very high and we get lots of comments about this so I want to find out what has gone wrong. The price of our morio worms is indeed £2.90 a pack and these have a very low margin, we will look out for other suppliers to see if we can reduce the price but currently we would not be able to go any lower as we are not really making anything on them. Perhaps the packs are a different size or the other place you have seen them cheaper perhaps is able to buy with better terms for these.
19 Aug 2021
Hi Jason - if you take a look at our google reviews you will know this is not most people's experience of our shop. If you could give me a ring I would appreciate hearing more about your visit. Our customer service levels are usually very high and we get lots of comments about this so I want to find out what has gone wrong. The price of our morio worms is indeed £2.90 a pack and these have a very low margin, we will look out for other suppliers to see if we can reduce the price but currently we would not be able to go any lower as we are not really making anything on them. Perhaps the packs are a different size or the other place you have seen them cheaper perhaps is able to buy with better terms for these.
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