HayleyC-218
Member since May 2020
Tides Home & Garden
Brentwood | Furniture Shops
Worst customer service experience
1
Worst customer service experience ever, would never use this company again. Purchased a parasol through tides website which was shown in the image to include the slab base too. I received the item without the slab base so contacted tides to ask why they weren’t included thinking it was a mistake. They then contacted their supplier who told them they would have to be purchased separately. The description on their website didn’t say the slab base wasn’t included so they changed this immediately (thinking I wouldn’t notice) and then told me I would have to purchase them separately instead of owning up to their error. They had missold this product.
20 Apr 2021
Thank you for your feedback, and our apologies once again for the misunderstanding. Firstly, we did change the description on the website after you pointed it out but it was never intended to make out you hadn’t seen it, we just haven’t ever had a customer who expected the weights to be included before and the photo only shows one weight and you need a set of 4 to weight down the parasol so we realised that more information was needed. We did offer you to return the parasol or a 15% discount on a set of weights, which you declined. Our apologies again, it was never our intention to deceive you and thank you for pointing it out. Regards
20 Apr 2021
Thank you for your feedback, and our apologies once again for the misunderstanding. Firstly, we did change the description on the website after you pointed it out but it was never intended to make out you hadn’t seen it, we just haven’t ever had a customer who expected the weights to be included before and the photo only shows one weight and you need a set of 4 to weight down the parasol so we realised that more information was needed. We did offer you to return the parasol or a 15% discount on a set of weights, which you declined. Our apologies again, it was never our intention to deceive you and thank you for pointing it out. Regards
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Elite Paving & Landscaping Ltd
Grays | Paving and Driveways
Brilliant work
5
Bashkim and his team done our back garden recently. We had porcelain slabs laid and artificial grass. We are so happy with the results! They work so hard to make sure the job is perfect and the place was left spotless. Would definitely use again!
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