EmilyR-177
Member since Nov 2019
Clean Image
Glasgow | Launderettes
Sadly a poor quality outcome
1
Sadly of the two costumes I took to be dry-cleaned, one of them got damaged. It came back with frayed ribbons and tatty looking crumpled white linen fabric at the front. While i understood the risk of taking a costume to get dry cleaned, with multiple types of fabric, I was disappointed with the outcome. The owner was full of reassurances beforehand, but then took no responsibility afterwards. She had told me on the phone prior to coming in that everything had turned out nicely, but this was not the case upon seeing them. Anyone looking at the costume in question would see it looked a bit tatty and worse for wear. We now need to spend money to get it repaired. The owner could help customer relations by being fully honest and taking responsibility for the damage caused by the dry cleaning process.
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