Member since Apr 2015
Fairwater Garages Ltd
Cardiff | Garage Services
Poor after service.
RAC man highly recommend this garage. Booked it in and was told that it would be 5-10 days. After 2wks I contacted them with them saying they were waiting for the part to come back. After 8wks of ringing each week they finally offered me a courtesy car. On the 14wk they said I could collect my car but it needed a battery (old one was less than 2yrs old but couldn't find the receipt) that would cost £120. Total bill £600+ not offered any discount or compensation for it taking so long. Following day car wouldn't start in the morning they sent someone round in the afternoon and it worked straight away. Following morning nothing again. Told try moving the car to different area. I told them to come and collect the car to sort it out and as of yet still waiting for it to be collected or at least a call off of them to enquire if it's sorted.
Seems they just wanted it off of their forecourt. Don't fall for the highly recommendations from anybody cos these guys just ain't worth it.
FairwaterGarageltd's Avatar
27 Oct 2016
Sadly as always their are 2 sides to the story. you vehicle has a very expensive failure of an electrical control unit. It took some time to find a company that could repair this type of fault. we did apologise for the length of time the repair took, but we did keep to your brief to keep the repair cost to a minimum. Your battery did fail the test and we urged you to claim on your guarantee, sadly you couldn't find the receipt. When you reported that the vehicle didn't start, we attended that evening but couldn't fault the vehicle, this was verified by the lady in the house. we have offered to collect your vehicle but you have told us its since been sold. Christopher we are really sorry that your vehicle took so long to repair, but as you know we did for some of the time loan you a free off charge courtesy car. Apologises again for the length of time but we believe we acted in your best interests and with the view to minimising the cost.
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Raj Kinara
Barry | Indian Restaurants
Treated poorly
3rd time we've been here. 2 great times although if it's busy like the 3rd time then service and standards slip. We walked out last night. Although we had booked a table we were told to sit and wait to be sat at our table. We watched 1 large party walk in and be seated then another 2 couples. I got up and said to the guy that we have booked a table and he said yes someone will seat you now. Then we watched another couple walk in and get seated before us... we left.
When it's busy they could do with a matradee
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