CatherineR-239
Member since Oct 2021
UPS Worldwide Express Freight Center
Gateshead | Courier Services
ZERO COMMUNICATION SKILLS AND PROCEDURES
1
Customer service centre communication is appalling - We paid import charges on 24/09/21 and despite confirmation from UPS that payment has been received we still do not have our consignment. We have communicated with them on a daily basis and despite promises that they will request the tracking information and call us back this has not happened.
My next course of action is to visit the Team Valley Office, we have also requested that our supplier do not use UPS in the future for any consignments to our business
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