Townsends Light Blue The Cycle Centre
Cambridge | Cycle Shops
12 May 2011
Dangerous build quality & terrible customer service1
The bike I bought from Townsends was given to me with many of the fixings, including the rear wheel(!) under-tightened. After a week of riding it the rear wheel slipped out of alignment while I was riding at speed in traffic gouging the frame but happily not resulting in a more serious accident. When I complained to Townsends the best they could offer was a slot for the bike to be "fixed" a week later leaving me paying to commute by bus. No apology was offered for failing to do their job in the first place. Avoid this shop but if you do buy a bike from these people check every fitting and fixture is tight before you ride it.