AlisonB-386
Member since May 2019
Chroma Domestic Cleaning Services Ltd
Port Talbot | Domestic Cleaning
One star too many. Avoid this company at all costs.
1
Initial impression ok but didnt last. Firstly, our cleaner was clearly not trained. She didnt know how to use our cleaning products & despite discussions about these (Dyson & e cloths) she’d forgotten by the next week needing the same information again. She asked us to purchase scouring pads saying they were to clean our granite worktop! She wanted a 9:15 clean but changed it to 12 the next week with little notice, then turned up 40 mins late & left 30 mins early, taking all the money & having spilt green domestos on our cream carpet!! Prepared to give company 2nd chance an alternative cleaner was requested & agreed. The eve of the clean I contacted the company to elicit what time the cleaner would call only to be told one wasn’t. Fully insured ha! 6 weeks on, no joy, cleaner denies leaving early or spilling anything despite undeniable evidence. NO reimbursement for the month upfront paid, the 30mins clean we didn’t have or the damage that was caused. Dishonest & unreliable company.
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