Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
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clarify details of your claim and to verify your identity.
Name of business:
Trini Caribbean Catering
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
I contacted the caterer on the 10th February (I have a copy of the email as evidence) to enquire about wedding catering services for our wedding on 14th July 2018. I received no response whatsoever to my query. I then sent a request for a quote on 12th April 2017 to check availability again. I received a quote 48 hours later. Only to then be told on 24th April that another couple had priority as they contacted them a month prior. Why didn't they tell us straightaway that they had another couple querying the same date, rather than sending us a quote, going back on forth on email, to then say that another couple was making a booking. Despite us making the query first, we did not get first refusal. They refused to take into account the fact that we had contacted them first and did not take responsibility for the fact they failed to respond to my query on the 10th Feb 2017. I received no apology whatsoever other than "there's nothing we can do further" (I have an email trail as proof).
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
When you have a disagreement on event
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Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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