Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
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and surname otherwise we may not be able to investigate it. We may to contact you to
clarify details of your claim and to verify your identity.
Name of business:
Ask the Plumber
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
I live abroad and was selling my Kensington flat. The day before completion my neighbor told me that my boiler was leaking. Finding reliable tradesmen in London is quite difficult and I needed one fast. The more I called around the more nervous I got (nobody had time and wanted payment up-front), until I got in touch with Hafiz. He seemed to be so honest and genuine. Understanding my desperate situation he said he would go sort it out straight away. The cause was a leaking TPR valve but his supplier did not have the part in stock but could order it. Since there was a day left before completion Hafiz went out of his way to help and checked all local suppliers until he found the part. Everything was fixed in time and he covered all costs upfront and sent me an SMS with the total (which was a very good price).
It’s people like this that reassure me that there are really honest and reliable tradesmen out there. I highly recommend this man!
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We will get back to you within 2 working days of submitting your request.
A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
When you have a disagreement on event
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Click here for more information on reviews
Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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