Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
Please make sure you fill in all the input field forms correctly and sign it with your real name
and surname otherwise we may not be able to investigate it. We may to contact you to
clarify details of your claim and to verify your identity.
Name of business:
Neptune Plumbing & Heating
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
I Emailed to ask for a quote on installation of a Worcester boiler - emailed to say they didn’t want to do Worcester boilers anymore (even though he had a front page advert on a local magazine advertising Worcester specialist). I asked when he could come out to give me a quote on another brand. No reply to that email. I called and he said didn’t want to work with Worcester as last few boilers fitted where faulty and reflected in him. Said was too busy for next 3 weeks to come out to give a quote. All other plumbers came out within days. I feel the large job of new full installation was too much hence not wanting to come out to quote. Maybe just better for small jobs only
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Complaint to us.
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We will get back to you within 2 working days of submitting your request.
A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
When you have a disagreement on event
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Click here for more information on reviews
Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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