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Name of business:
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
The job was to extend the parking area at the front of the house. The garden was dug out an area of 35m2. All plants and soil was removed from site. They skillfully sawdust the existing tarmac driveway to leave a straight joint. To the garden side of the new area they laid a 6m length of paviors on a concrete base which really sets off the tarmac. The kerbing was removed from 2 sides but the kerb at the footpath was left in and John using his experience suggested this.
The next stage was to lay hardcore and blinding this was done using good material compacted and rolled using rollers.John and his team then laid the tarmac to a good depth and used good material. The job was finished with a roller and polished. I am a chartered quantity surveyor and my neighbour is a civil engineer we both agreed John and his team did a good job at a good price approx £53/m2 which is what you expect to pay for a good job.
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
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Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
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Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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