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Name of business:
Nigel Steadman Plastering Ltd
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
Nigel and his team rendered the whole external of my house and made a terrible job. Patchy colour, trowel marks everywhere, finish inconsistent and with light on it looks like the moon surface. For a large house he does not have the skill or tools to apply render correctly. At first he accepted responsibility however, he now does not recognise any fault and will not remediate the issue with the building contractor. This has cost over £12,000 to rectify. He also plastered the inside of the extension and again has done a shocking job. There were bows in sheets of plasterboard measuring up to 25mm on two very high walls. He has also produced ‘tiger stripes’ on the ceilings so when painted the light reflects every depression. More than £2,000 spent to rectify. The job was just rushed and off very poor quality. Avoid at all cost.
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
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Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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