Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
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Name of business:
Carrianne Care Ltd
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
Up until 30th Jan 2019 I would have given this company a very good review however things changed on that day. They looked after Mum, who could be very difficult, very well and they suffered a lot so I was full of praise for them. On the 30/1 I asked them if it would it be possible to continue her care for 6 days (moving). Yes was the reply. On the 31/1 I received a phone call to say that Friday 01/02 am would be their last visit. It seems that their staff were refusing to go to mum as she was very rude. The stress and strain this caused to me was unbelievable. To make matters worse they sent the bill out really quickly and appeared to have spent 5 3/4 hours on their last visit and this to a lady who was so rude and nasty. Mum was then left totally alone for 6 days. She is 86 years old with mobilty problems and had to get herself up a flight of stairs to getup/go to bed. So a good company but they will leave you in the lurch without much warning.
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
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Managing negative reviews
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the below advice before you reply.
Where a mistake has taken place
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Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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