Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
Please make sure you fill in all the input field forms correctly and sign it with your real name
and surname otherwise we may not be able to investigate it. We may to contact you to
clarify details of your claim and to verify your identity.
Name of business:
Ian Wills Carpets & Flooring
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
Ian provided an outstanding service, from the initial consultation, selection of the materials, quotation, installation and completion of the job. He brought samples to our home, which enabled us to compare several styles and colours of wood and carpet flooring in the actual rooms. We are absolutely thrilled with our new engineered wood flooring, it looks amazing, and it has completely changed our dinner and extension area. Our new carpet on the lounge also looks amazing, the high quality of the materials is noticeable both to the eye and the feel when you walk on it. The installation was quick, even though it involved a section of floor repair, and it was finished to a high standard, with great attention to detail and care to not leave mess or damage behind.
We had wanted to do these jobs for many years and looked around a lot before deciding. We came to Ian after someone else recommended him and he did not disappoint. We thoroughly recommend his services !
A review will be removed if it breaches our Reviews Policy; our Conditions of Use; or, because a user
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option in the menu above and submit your request.
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information from you in regards to the review you are reporting. You will be submitting a Notice of
Complaint to us.
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any false, misleading or inaccurate information provided by you, may expose you to liability.
We will get back to you within 2 working days of submitting your request.
A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
When you have a disagreement on event
Please log in to respond to reviews as the official business owner
Click here for more information on reviews
Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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