Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
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Name of business:
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
Invested in a fantastic Kitchen in 2017 supplied with Lamona brand white goods with a two year guarantee.I was very pleased with the service and handling of the transaction. I have had no problems with the goods either.
It is now coming to the end of two years since I bought this and phoned up Howdens to have extended warranty on the kitchen appliances only to be told that they do not do this. I am really upset to hear this. Most companies have this service (as appliances are likely to have problems after the initial warranty period). Also been told by the Receptionist that the new appliances now carry a three year warranty. Yet nothing is in place for the previous supportive clients.
I will appreciate a call or an email for the justification for this from the store manager.
A review will be removed if it breaches our Reviews Policy; our Conditions of Use; or, because a user
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To proceed with your complaint in accordance with the Defamation Act, we will need specific
information from you in regards to the review you are reporting. You will be submitting a Notice of
Complaint to us.
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any false, misleading or inaccurate information provided by you, may expose you to liability.
We will get back to you within 2 working days of submitting your request.
A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
When you have a disagreement on event
Please log in to respond to reviews as the official business owner
Click here for more information on reviews
Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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