Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
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Name of business:
Bonkers for Cats
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
From the moment I first called Anna I had an extremely good feeling that she was the one we would trust to look after our baby while we were away for 6 days. Having only ever used close family before, we were understandably nervous about using a stranger however Anna visited us beforehand and was extremely professional and organised in noting down all our requirements, she's extremely personable and clearly in love with cats! By the time we left for our short break we felt totally confident that Georgia was going to be in very safe hands. Anna sent lots of videos and photos while we were away showing us that Georgia was happy, in fact she seemed to be having a great time! Anna even brought our bins in and made sure the house was just as we left it. We would wholeheartedly recommend Anna to look after your cat(s) whilst you're away.
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
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the below advice before you reply.
Where a mistake has taken place
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Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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