Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
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Name of business:
Lock Fix Security
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
I got in touch for a upvc lock gearbox replacement through Facebook messenger, Daz replied and confirmed he had the item in the shop and would be there for me the next day to collect. When I got there I explained my door situation and Daz gave me the item I requested and a very detailed explanation of what to do at home. I then got home, messed it up and messaged Daz for help. As Daz was not available until the next week he communicated with me, Free of charge, exactly what to do, it turned out I did not need the new part and instead my lock just needed some wd40 and a track attaching back to the box, a couple of hours later I had my door back together.
Daz said to bring back the part for a full refund and when I insisted I would pay him for his time helping he refused. Very honest and impressive local service, I will definitely be back for any lock needs.
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
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Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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