Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
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Name of business:
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
Unfortunately I had to give a star, but in reality I would rate it zero. I spent £600 on 3 bridesmaid dresses, the girls were measured on the day of purchase and told the sizes that would be ordered. They weren’t totally convinced the sizes were right but looking at the measurements on paper they seemed to correlate with what they were being told. The dresses arrived in totally different sizes, after speaking to the manager, she said that the person who measured was not experienced so she took it upon herself to order different sizes. 1 of the dresses lining was hooked up inside so rather than going somewhere else for alterations we decided it would be better to go back to the shop for all alterations. At the time of measuring for the dresses we were told it would be £50 absolute maximum for alterations, they were in fact charged £135!!!! Almost doubling the value of the dress. When questioned we were told we knew nothing about buying dresses and that the owner was the expert.
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
When you have a disagreement on event
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Click here for more information on reviews
Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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