Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
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Name of business:
E B S Projects
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
We hired EBS to replace our two french doors, one sash window and one glass door. The work was pretty substantial, as the windows and doors had to be timber and have Georgian bars and to match the existing design.
The process was overall very positive we are very happy with the result. Neil guided us through the choices initially and was frequently in contact to arrange the various steps, and Vitold and his team did an excellent and efficient job when it came to replace the windows. The attention to detail, including the subsequent finishing, is certainly a strength of their work. The quality of the windows themselves is excellent, the noise reduction in particular is remarkable. I would definitely recommend EBS for a high-quality job!
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
When you have a disagreement on event
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Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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