Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
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clarify details of your claim and to verify your identity.
Name of business:
Heath Veterinary Group
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
Expert services. Attentive, accommodating at a "drop everything" moment's notice.
From the warmth of the receptionists/nurses & 'Cat' Catherine Durrant, MRCVS, my tremendous Vet.
Heartfelt thanks for Cat's care & attention to my little, Bertie who I thought I might lose. In devastating pain, he went into complete 'lock-down' mode. Next day an immediate appointment. FABULOUS!
Cat went straight into 'action hero mode' & immediately recognised the problem. His teeth needed desperate attention. Weight checked. Sedating him & relieving his pain. Bloods taken to check kidney/liver function & general health. Untreated dental disease the culprit. Extraction of unstable/diseased teeth, 6 in toto. The major infection throughout his mouth was dealt a swift blow with long acting antibiotics.
Fully hydrated with fluids, nails clipped, remaining teeth scaled & polished. Pain prescription for next few days. Happier days ahead.
Bertie & I thank you from the bottom of our incisors.
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
When you have a disagreement on event
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Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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