Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
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Name of business:
Fairwater Garages Ltd
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
I've been using this garage to have my motorcycle MOT'd since 2006 & they've never let me down. Pete on the MOT station is a good guy. He's fair & points out things that may need future attention & always complements me on how clean & well kept my machine is for its age(19yrs) They've even squeezed me in for an MOT when I haven't made an appointment. And I've met some new biker friends there whilst I've been waiting for the MOT to finish. The rest of the staff in the office are also fantastic & friendly - I wouldn't go anywhere else in Cardiff. Every year about a month before my MOT expires they send me a letter saying so...which is a great reminder. In my 33 years as a motorcyclist I've seen the good, the bad & the ugly MOT stations & these are without a doubt The Best....thanks guys!
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
When you have a disagreement on event
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Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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