Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
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Name of business:
Sims Garden Machinery Ltd
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
I needed a Viking 445R cultivator during the corona virus lockdown and found three possible machines on site. I called SIMS (staff were working from home) and Ben talked me through the options. In the meantime though most other suppliers were more expensive, I found a much better price for the same machine on line. Preferring to buy locally I checked with SIMS and they were happy to match the price and deliver fully assembled and checked. The machine was delivered free in two days, but on arrival it turned out that this last remaining Viking 445 was not actually the 'R' model though it was supplied to SIMS as such. Ben offered a further reduction of £30 so I took what turns out to be an excellent machine and received a prompt refund. Efficient cost competitive service with a smile!
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
When you have a disagreement on event
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Click here for more information on reviews
Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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