Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
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Name of business:
Waterman Laundry Equipment Ltd
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
We own a small hotel and our commercial dryer broke down causing enormous problems. We called around and were quoted absolutely ridiculous prices from companies who wanted payment upfront before even fixing the problem. Due to the monopoly in this sector (and desperation of its clients) there seems to be a propensity for greed. Luckily we came across Waterman and spoke to 'Marcelle' who was absolutely brilliant and organised an engineer to come the following day. He did his bit, changed the ignitor, and it worked. Unfortunately, it only worked for an hour or so so we had to call them again to get arrange a second visit which we were nervous that they would charge a second call-out (as I'm sure most others would). Marcelle quickly arranged this for us and the engineer came straight away and fixed it. They did not charge a second call-out fee. We rarely leave reviews but we were so impressed with the speed, quality of service, fairness and friendliness we just had to leave a review!
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
When you have a disagreement on event
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Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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