Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
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Name of business:
Lawton & Stoakes Veterinary Surgery
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
I must start with how annoyed I am with the 5 1star reviews that the SAME account has left.. If an animal is ill beyond recuperation it is not fair to let it live in pain.
I have 2 dogs at home and 2 dogs who are working and guard a yard that my family own, all 4 dogs go to Lawton's.
Firstly, they are great with aggressive dogs, so patient and have never turned us away no matter what the circumstances. This is why we decided that our pets should go to the same vets. Unfortunately we had to have one of our beloved working dogs put down last year due to an ongoing illness but Mrs Stoakes was so kind and let me stay with him while they carried out their procedure.
Also, only last month one of our pets had to have a lump removed from his chest area. Mr Lawton was very helpful and reassuring, he talked me through the operation and explained the recovery process. He was so knowledgeable and that really put me at ease.
To conclude, I couldn't praise this veterinary clinic enough!
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Turning a negative review into positive
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Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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