Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
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Name of business:
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
I had these guys out tail end of last year for a new roof and gutters. After inspection of the gutters I was told these were in excellent condition and it would be silly to replace them so we agreed to keep the original gutters on. Having had the roof done I have had constant problems with the gutters leaking. He has been asked several times to come out and fix them and he's always said he will and has never been and fixed them. There was nothing wrong with the gutters before he done my new roof, he was the one who said they were in great condition. The roof itself is fine and I have no complaints but their aftercare is beyond diabolical. I've put reviews up on here before and he's asked me to remove them in the promise he will fix the problem. This has been going on for months. He promised to come out last week and fix them and again no sign of him. The roofing job you cannot fault but absolutely cannot rely on this man to fix the problems he created!
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
When you have a disagreement on event
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Click here for more information on reviews
Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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