Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
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Name of business:
City Heating & Plumbing Solihull
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
Christian and his team of fitters have today completed fitting a new ensuite and Worcester boiler. I would describe everyone as polite, professional and willing to ensure that the job is completed to your satisfaction. The pricing is also very competitive considering the high standard of work.
The ensuite needed gutting including walls, ceilings and flooring. I opted to supply my own sanitary ware & tiles which Christian was happy to fit. Our shower cubicle was widened & during this, it became apparent that the hot water system needed replacing. Despite our initial request to complete the ensuite only, Christian priced up the boiler and we decided to have a replacement system. It was fitted it immediately
Our house was left clean and tidy on every occasion that the guys came round.
I would recommend Christian and his team
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
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Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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