Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
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Name of business:
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
Great experience from start to finish with Mattinsons!
Chris came round to do our design appointment and came up with some great ideas on how to best utilise our space and talked us through the many designs and finishes when we visited the showroom. The designs were sent to us to make sure we were completely happy with everything before the furniture was manufactured.
Great communication leading up to the date of installation and the fitters were both really good guys and completed the work to a high standard without leaving any marks or mess.
The quality of the units is superb and we are delighted with them. I had two national competitors quote on the same job and Mattinson's prices are VERY reasonable in comparison. Indeed, the quote I received from Sharps was almost double the price even though it was in the middle of their Black Friday sale. Easy to see where they get the money for their fancy TV ads and marketing.
Many thanks to 'Super Kev Hendo' and all the team!
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
When you have a disagreement on event
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Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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