Report a review for This business is no longer on Yell
Review to be reported: Excellent
Please tell us who you are?
Please choose a reason why you believe this review breaches our policy and should be taken down
Help us understand how the review has reputational risk in accordance with the Defamation Act

Personal details, defamation detail & terms

Here you are submitting a Notice of Complaint in relation to alleged defamatory content. Please make sure you fill in all the input field forms correctly and sign it with your real name and surname otherwise we may not be able to investigate it. We may to contact you to clarify details of your claim and to verify your identity.

Name of business: This business is no longer on Yell

Yell.com page on which the listing is the subject of your complaint: https://www.yell.com/reviews

Review that you believe is false or otherwise defamatory: I bought a fence panel from Bag Lane fencing but had no way of putting it in place. The panel has been hanging around for about lO days and I have been worried and wondering what to do. I finally did the right thing and rang TJL Fencing who came within an hour. One man did it in five minutes all on his own!! These are people who clearly know what they are doing and he did not charge me for what he did. I can't speak highly enough of TJL and the next time I need a fence, and it's only a matter of time, I will know who to ring.

Kathleen Thompson

A review will be removed if it breaches our Reviews Policy; our Conditions of Use; or, because a user fails to validate their feedback with us. A Notice of Complaint is only required where you believe the review contains defamatory content. To report a review for any other reason, please select any other option in the menu above and submit your request.

To proceed with your complaint in accordance with the Defamation Act, we will need specific information from you in regards to the review you are reporting. You will be submitting a Notice of Complaint to us.

Warning: Please carefully consider the fact before making a claim (and take legal advice, if no doubt), as any false, misleading or inaccurate information provided by you, may expose you to liability.

We will get back to you within 2 working days of submitting your request.

To submit your report for This business is no longer on Yell please enter your details.

Negative reviews

A negative review is not something that can be reported, but it can be managed. Please see below our guidance and advice when it comes to negative reviews.

Turning a negative review into positive

Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.

Negative reviews:
  • Give you the chance to publicly showcase your customer service skills; showing potential customers that you take feedback seriously and aim to resolve mistakes that have been made. Naturally things go wrong but what a great opportunity to show that you care enough to resolve the issue
  • Are not always relevant to prospective customers; a 1 star review left for a restaurant which details that the staff aren't child friendly is unlikely to impact a couple who are looking for a quiet venue for their anniversary meal
  • Show transparency and authenticity; would you trust a business that only shows 5 star ratings? A mix of reviews are much more genuine and believable to any future customers

Click here for examples of responding to negative reviews

Managing negative reviews

The most powerful way to take control of your online reputation is to respond to all reviews as the official business owner. Take the opportunity to read through the below advice before you reply.

Tailor your response around feedback given:
  • 1

    Where a mistake has taken place

    Resolve the issue by offering solutions publicly
  • 2

    When you have a disagreement on event

    We recommend that you take the discussion offline. If you know who the customer is and you have their contact details, take the initiative of calling or emailing them directly in order to resolve their issues. If you don't have the customer's details, then ask the user to contact you directly so that the conversation is not visible for all to see

Please log in to respond to reviews as the official business owner

Click here for more information on reviews

Examples of responding to negative reviews

IanP-43
07 Jul 2017
Poor service
Needed to change to a combi boiler and fit new radiators, Originally very good and work completed in time but had a leak straight after that damaged ceiling,leak was fixed promptly but nothing done about the water damage, then another leak caused loss of water pressure and more ceiling damage, called J Wilson but they were on holiday, so had to get another heating engineer in at cost to myself, leak was fixed and extra pipe work removed that should have been taken out originally, was advised by engineer that excess legs of pipes cause stagnate water which can cause legionaries disease so should of been cut right back but this was left half way across the length of the loft, I have been waiting since the 8th of May to have radiators bled after all the leaks and to sort out ceiling damage with promises of getting in touch soon but never heard back and feel like it’s pointless contacting them again as I’ve called, texted and emailed but no one does anything about it
Business Response 02 Sep 2017
We do accept we were at fault on this matter, due to previous staff that no longer work for us. It is now only John and another long term employee who will be on the installs. We have since been in touch with Mr Taylor and reimbursed him the call out charge he occurred whilst we were on holiday when we were unable to attend and offered his next annual service free of charge.
Business Response 02 Sep 2017
We do accept we were at fault on this matter, due to previous staff that no longer work for us. It is now only John and another long term employee who will be on the installs. We have since been in touch with Mr Taylor and reimbursed him the call out charge he occurred whilst we were on holiday when we were unable to attend and offered his next annual service free of charge.
Cancel Update
1000 characters limit
Daz57
13 Jan 2017
This company is a joke to say the least
Don’t even bother ordering from this online store, as you will be wasting your time, energy and money, as they do not deliver on both the products and customer service.

I’ve ordered a Stihl Backpack blower, on the Wednesday 11 Jan (expecting my item to be shipped out the following day), only having to call up numerous times on the Friday (When I was supposed to have received my items, since they claim they do next day delivery), and be told that they didn’t only have the stock in the first place, but also were too complacent to have let me know in the first place.
Business Response 30 Jan 2017
Thank you for your review – we are very sorry for the way this potential sale has gone. We are determined it will not happen like this again and want to turn what seems to be a negative into a positive by learning from our mistakes. We strive to keep our customers happy at all times with sales, service and hire. Kind regards Ross Harwood: Marketing Manager
Business Response 30 Jan 2017
Thank you for your review – we are very sorry for the way this potential sale has gone. We are determined it will not happen like this again and want to turn what seems to be a negative into a positive by learning from our mistakes. We strive to keep our customers happy at all times with sales, service and hire. Kind regards Ross Harwood: Marketing Manager
Cancel Update
1000 characters limit

Did you know?

69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*

*Critical Research 2017

Manage your reviews on the go 24/7 with our `Yell for Business` customer app, available on iPhone and Android.