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Name of business: Sun Hie Chinese Acupuncture & Healthy Living Centre

Yell.com page on which the listing is the subject of your complaint: https://www.yell.com/biz/sun-hie-chinese-acupuncture-and-healthy-living-centre-whitley-bay-4604782

Review that you believe is false or otherwise defamatory: I have suffered from tinnitus for over ten years and had been unable to get any relief from a constant and loud high pitched noise in my left ear.

At the same time I had constant back pain for which I needed to take painkillers.

After several referals to Ear Nose and Throat specialists and two MRI scans which thankfully showed no abnormalities,I was nevertheless told that there was no cure for the tinnitus and I was resigned to having the problem for the rest of my life.

To put into context how bad the condition was, I had been retired on health grounds several years ago because of this problem.

Then a few weeks ago when the problem was at it's worst ever, I decided to give acupuncture a try, and I now wish I had done it years ago.

Dr Yu identified the cause of the problem as trapped nerves in my neck and back, resulting in a reduced flow of blood into my head,

This poor circulation was responsible for my tinnitus and associated problems of constant back pain, headaches and frequent bouts of dizziness.

I have had several treatments at Sun Hie Acupuncture over the last four weeks and have been on a course of herbal medicines and the improvement in my condition has been absolutely remarkable.

My tinnitus has been reduced to such an extent that at it's loudest it may be a two out of ten, and often it is not noticable at all. Before Dr Yu's treatment it was a constant eight to ten out of ten (and sometimes a twelve!!).

Also my back has been pain free for the first time in ten years.

I am so pleased that I decided to try acupunctue and I would have no hesitation in using it again and I certainly recommend it.

The treatment can be used for many conditions, and all the details can be found on their website www.sunhieacupuncture.co.uk

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  • 1

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  • 2

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Examples of responding to negative reviews

Poor service
2
Needed to change to a combi boiler and fit new radiators, Originally very good and work completed in time but had a leak straight after that damaged ceiling,leak was fixed promptly but nothing done about the water damage, then another leak caused loss of water pressure and more ceiling damage, called J Wilson but they were on holiday, so had to get another heating engineer in at cost to myself, leak was fixed and extra pipe work removed that should have been taken out originally, was advised by engineer that excess legs of pipes cause stagnate water which can cause legionaries disease so should of been cut right back but this was left half way across the length of the loft, I have been waiting since the 8th of May to have radiators bled after all the leaks and to sort out ceiling damage with promises of getting in touch soon but never heard back and feel like it’s pointless contacting them again as I’ve called, texted and emailed but no one does anything about it
02 Sep 2017
We do accept we were at fault on this matter, due to previous staff that no longer work for us. It is now only John and another long term employee who will be on the installs. We have since been in touch with Mr Taylor and reimbursed him the call out charge he occurred whilst we were on holiday when we were unable to attend and offered his next annual service free of charge.
02 Sep 2017
We do accept we were at fault on this matter, due to previous staff that no longer work for us. It is now only John and another long term employee who will be on the installs. We have since been in touch with Mr Taylor and reimbursed him the call out charge he occurred whilst we were on holiday when we were unable to attend and offered his next annual service free of charge.
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This company is a joke to say the least
1
Don’t even bother ordering from this online store, as you will be wasting your time, energy and money, as they do not deliver on both the products and customer service.

I’ve ordered a Stihl Backpack blower, on the Wednesday 11 Jan (expecting my item to be shipped out the following day), only having to call up numerous times on the Friday (When I was supposed to have received my items, since they claim they do next day delivery), and be told that they didn’t only have the stock in the first place, but also were too complacent to have let me know in the first place.
30 Jan 2017
Thank you for your review – we are very sorry for the way this potential sale has gone. We are determined it will not happen like this again and want to turn what seems to be a negative into a positive by learning from our mistakes. We strive to keep our customers happy at all times with sales, service and hire. Kind regards Ross Harwood: Marketing Manager
30 Jan 2017
Thank you for your review – we are very sorry for the way this potential sale has gone. We are determined it will not happen like this again and want to turn what seems to be a negative into a positive by learning from our mistakes. We strive to keep our customers happy at all times with sales, service and hire. Kind regards Ross Harwood: Marketing Manager
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