Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
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Name of business:
This business is no longer on Yell
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
The "can do list" was endless, but it is no more. The Massimo was a bakery, patisserie and a half decent little coffee shop, that I visited frequently. The Portughese owner and the staff (family members) spoke good English ... and their pastries selection and coffee were actually very good. But the ownership has changed, the bakery is gone .... and what replaced it is a poorly run and poorly stocked up Deli.
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We will get back to you within 2 working days of submitting your request.
A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
When you have a disagreement on event
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Click here for more information on reviews
Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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