Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
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and surname otherwise we may not be able to investigate it. We may to contact you to
clarify details of your claim and to verify your identity.
Name of business:
Oakley Domestic Appliance Repairs
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
Mr Oakley repaired our dishwasher after we found the door wouldn’t close properly. In short time he had found what he thought was the fault but continued to check other areas of the machine to thoroughly confirm his diagnosis. After repairing the issue, which didn’t even require any new parts, Mr Oakley just charged us his initial 1.5 hour fee – a fraction of the cost of a new dishwasher or a D&G repair!Mr Oakley was at all times polite, friendly and willing to discuss what he was doing. I was impressed that he brought his own cleaning products and left the whole area spotless. He was able to take payment in a number of ways including our cheque. He gave us a proper invoice receipt in which he wrote out a detailed description of the fault and work he had carried out. Mr Oakley said if we had any problems with the machine to give him a ring which was reassuring and was also very professional. We would be very happy to use Mr Oakley’s services again and would highly recommend him.
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
When you have a disagreement on event
Please log in to respond to reviews as the official business owner
Click here for more information on reviews
Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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