Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
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Name of business:
Al Aqsa Takeaway
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
Undoubtedly the best kebabs I have ever had in Manchester, it doesn't get any better. The one day I went in there wearing lime green trainers and a slightly bright jacket the person who served me was verbally homophobic to me not once but several times in front of everyone. I was so taken-a-back, embarrassed and shocked that I couldn't quite believe what he had said and carried on with my order without challenging him. As it happens I am a completely normal and friendly guy in his 30's who happens to be gay. As I left I felt completely disgusted that I had handed over my money to someone who not only did not respect me as a customer but was abusive to me. I actually felt sick with anger. I was angry with myself that I hadn't challenged him. After several years of being a loyal customer I will never, ever go in here again. Not ever. The man who served me should be ashamed of himself. I will never sit back quietly if this happens again, it is never ok.
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
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Managing negative reviews
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Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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