Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
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clarify details of your claim and to verify your identity.
Name of business:
Taxis Birmingham Corporate Cars
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
I booked by phone two journeys the day before (outward in the morning and back again in the evening). The man I spoke to was distracted by a colleague during the call. I got two confirmation texts both for the morning one with my collection point and one with my delivery point. I didn't any messages for the return trip.
On the day I tried 5 times to call their office to warn them I was running late but no-one picked up. I was able to arrange a later pick-up with the driver directly when he called me.
When it came to the return journey, the taxi didn't turn up and I still couldn't get hold of the office. I eventually got a call from the drive 2 hours later asking where I was.
At least the morning driver was very polite and very helpful.
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A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
When you have a disagreement on event
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Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
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