Here you are submitting a Notice of Complaint in relation to alleged defamatory content.
Please make sure you fill in all the input field forms correctly and sign it with your real name
and surname otherwise we may not be able to investigate it. We may to contact you to
clarify details of your claim and to verify your identity.
Name of business:
The Royal Oak
Yell.com page on which the listing is the subject of your complaint:
Review that you believe is false or otherwise defamatory:
Oh Dear! What in Harvey’s name has happened to this pub? Has it changed hands? It has always been a pleasure to visit this pub and receive a warm welcome from the hospitable landlord, Frank, and swap the occasional story and beer with him.However shock and horror upon my return here with my wife yesterday (Sunday afternoon at 5pm) for another anticipated pleasurable visit only to be confronted by a surly foul-mouthed man across the bar professing to be the Licensee and repeatedly shouting at us to “f….off, and get out” whilst I was trying to politely explain to the barmaid that the bottom of a glass retains the heat for quite a while after the glass has come out of the glasswasher. My explanation was regrettably necessary as the barmaid (whom I had never seen in here before) had accidentally served me a pint of draught mild in a hot glass despite my request when ordering for her to please make sure that the bottom of the glass was cold – a request which the barmaid unfortunately did not appear to understand.Apparent attempts by the other barman to calm down “the Licensee” were to no avail and my wife and I accordingly departed amid further tirades of “f….off and get out” from the professed “Licensee” who refused to supply his name or cease swearing. A most unpleasant experience for my wife and I tinged with sadness at the rapid decline in the standard of service at this hitherto much-loved pub.
A review will be removed if it breaches our Reviews Policy; our Conditions of Use; or, because a user
fails to validate their feedback with us. A Notice of Complaint is only required where you believe the
review contains defamatory content. To report a review for any other reason, please select any other
option in the menu above and submit your request.
To proceed with your complaint in accordance with the Defamation Act, we will need specific
information from you in regards to the review you are reporting. You will be submitting a Notice of
Complaint to us.
Warning: Please carefully consider the fact before making a claim (and take legal advice, if no doubt), as
any false, misleading or inaccurate information provided by you, may expose you to liability.
We will get back to you within 2 working days of submitting your request.
A negative review is not something that can be reported, but it can be managed.
Please see below our guidance and advice when it comes to negative reviews.
Turning a negative review into positive
Don't panic if you receive a negative review about your business. It's not necessarily a bad thing, when handled in the right way.
Click here for examples of responding to negative reviews
Managing negative reviews
The most powerful way to take control of your online reputation is to respond to
all reviews as the official business owner. Take the opportunity to read through
the below advice before you reply.
Where a mistake has taken place
When you have a disagreement on event
Please log in to respond to reviews as the official business owner
Click here for more information on reviews
Examples of responding to negative reviews
Did you know?
69% of consumers who raise issues are more likely to return to the business if the issues are resolved quickly and efficiently*
*Critical Research 2017
Manage your reviews on the go 24/7 with our `Yell for Business` customer app, available on iPhone and Android.